It’s Silly Season Again

Jason Petterson's photo
Written by Jason Petterson
01.11.2017

November is traditionally the busiest time of the year for our customers - making it the perfect time to rely on our commitment to Getting it Right First Time

It's that time of year again - the nights have drawn in, the clocks have gone back, and there are whispers of Christmas in the air. Inevitably, your customers start coming out of the woodwork, looking to get that perfect window covering fitted just before they put their trimmings up, and they want it done quickly. Some of you may know these crazy few weeks as Silly Season.

When your orders are coming in thick and fast, and you're juggling a week's worth of jobs every day, the smallest of errors can upset the apple cart enough to throw your whole system of organised chaos into actual chaos - costing you money, valuable time, and important customer relationships.

To give you one less thing to worry about, we continue to promise to provide you with the most reliable customer service available, even during Silly Season. Relying on us to get your orders right first time, on time, every time, frees you up to focus on more important things.

To maintain such a high standard of customer service, we work daily to assess our performance on daily basis, sharing our experience and learning from challenges so we can continuously improve both our production and our customer care.

In fact, over the past six months, more than 91% of orders, including Made to Measure, went perfectly and less than 1% resulted in Wow Vow credits being issued.

Our mission, at Decorquip, is to make buying blinds enjoyable by focusing on what really matters and we can’t do that unless we get the basics right.

For more insight into how we strive to give you that reliability, watch Tarquin explain our culture of continuously fixing the small problems and preventing them from growing into big ones!