Fortunately, prior to this unforeseen event, we had already taken steps to transition to a new delivery partner, DX. This decision has proven to be extremely beneficial for both our customers and ourselves, particularly considering the unexpected pressure on the carrier industry due to the absence of Tuffnells. Some businesses have struggled to find suitable replacements, but we have successfully made the switch.
We are pleased to inform you that orders placed this week are being delivered to our customers without any issues, and our cut-off times for next day delivery remain unchanged. This means it’s business as usual for us.
If you have encountered any problems or suspect that your outstanding order has been affected by this transition, please don’t hesitate to reach out to our Customer Care team. We are here to address any concerns you may have and help in resolving the matter promptly. If necessary, we will arrange for a resupply or remake to ensure your satisfaction.
We appreciate your understanding in this matter and assure you of our continued dedication and efficiency in serving you. Rest assured; we will keep you updated on any further developments regarding the situation. Thank you for your ongoing support.