Our three pillars of service excellence
Decorquip Your Best Business Partner
Our WowVow service promise
You choose how much to pay.
We aim to get everything right first time. But, if we don’t, you shouldn’t have to pay for our mistakes. If we mess up your order in any way, you choose how much to pay. It’s that simple!
Let’s say you’ve ordered five motorised Roller Blinds and one of them came with the wrong fabric. That means you’re going to have to go back to your client’s house and refit a replacement blind. For instance, if that blind costs £100 and that returned visit to site with your fitter is going to cost £50, including fuel and time, you can choose what you pay for that blind and what you deem is fair to cover the cost of that £50. Then, just get in touch with us and we will immediately raise a credit note to cover your expenses proportionately to the cost of the blind.
The service doesn’t cover things that are out of our control. So for example, if the order is misrouted or delayed by the carriers, or if we’re knee-deep in water because of a flood, or we’re battling fire with our watering cans, or an international crime network decides that they want to steal your parcel etc. – you get the idea!
Our WowVow service promise
You choose how much to pay.
We aim to get everything right first time. But, if we don’t, you shouldn’t have to pay for our mistakes. If we mess up your order in any way, you choose how much to pay. It’s that simple!
Let’s say you’ve ordered five motorised Roller Blinds and one of them came with the wrong fabric. That means you’re going to have to go back to your client’s house and refit a replacement blind. For instance, if that blind costs £100 and that returned visit to site with your fitter is going to cost £50, including fuel and time, you can choose what you pay for that blind and what you deem is fair to cover the cost of that £50. Then, just get in touch with us and we will immediately raise a credit note to cover your expenses proportionately to the cost of the blind.
The service doesn’t cover things that are out of our control. So for example, if the order is misrouted or delayed by the carriers, or if we’re knee-deep in water because of a flood, or we’re battling fire with our watering cans, or an international crime network decides that they want to steal your parcel etc. – you get the idea!
Five Year Warranty
For your peace of mind!
Our warranty is standard for all of our products across the board. From simple packaging tape to the latest and greatest smart home compatible, thermally insulated FR cellular shading – it’s all covered for your peace of mind.
Five Year Warranty
For your peace of mind!
Our warranty is standard for all of our products across the board. From simple packaging tape to the latest and greatest smart home compatible, thermally insulated FR cellular shading – it’s all covered for your peace of mind.
