We promise to get your orders right first time, on time (unless we’ve told you about a delay), every time. If we don’t, then our wow vow is there to ease your pain – you choose how much you pay for the affected blinds or components. It covers anything within our control – starting from when we process an order, to the time it leaves us. The only things it doesn’t cover is anything out of our control – for example if the order is misrouted or delayed by the carriers, or if we’re knee-deep in water because of a flood, or we’re battling a fire with our watering cans, or an international crime network decides that they want to steal your parcel etc. – you get the idea!