What’s WowVow and how my business can benefit from it?

We know that a major pain facing the industry is the lost cost of return visits to site when a supplier has let you down. It costs time, money, fuel, and damages your reputation. That is why we have been leading the way with our revolutionary service; Wow Vow.

What’s WowVow?

If we muck up your order in any way that involves a return visit to site or additional labour the WowVow is there to soften the blow of the loss that you’ve incurred, then you choose what you pay on the affected blinds or components. It could be any mistake that is our fault such as blinds made to the wrong size, wrong fabric supplied, delayed orders etc.

What’s not covered by WowVow?

The service doesn’t cover things that are out of our control. So for example, if the order is misrouted or delayed by the carriers, or if we’re knee-deep in water because of a flood, or we’re battling fire with our watering cans, or an international crime network decides that they want to steal your parcel etc. – you get the idea!

How do I claim WowVow?

Let’s say you’ve ordered five motorised Roller Blinds and one of them came with the wrong fabric. That means you’re going to have to go back to your client’s house and refit a replacement blind. For instance, if that blind costs £100 and that returned visit to site with your fitter is going to cost £50, including fuel and time, you can choose what you pay for that blind and what you deem is fair to cover the cost of that £50. Then, just get in touch with us and we will immediately raise a credit note to cover your expenses proportionately to the cost of the blind.

Find out more about the WowVow in the video interview with one of the masterminds behind the idea – Peter Ford, where he explains all ins and outs of our revolutionary service promise.